Orange Issues - Post your complaints here, Orange Employee at your service |
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 Oct 11 2006, 11:41
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#21
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Addict  Group: Posters Posts: 551 Joined: 21st July 2003 From: Nottingham Member No.: 10,516 Device(s): M3100  |
Oops. Next!
This post has been edited by NikLP: Oct 11 2006, 11:42
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Oct 11 2006, 11:41
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#22
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Addict Group: Posters Posts: 551 Joined: 21st July 2003 From: Nottingham Member No.: 10,516 Device(s): M3100 |
I've got a bloody complaint alright, having just received my first bill since getting the """""unlimited""""" bandwidth installed on my contract.
I'll assume despite the slightly fuzzy image that its impact will be no less dramatic. I'm absolutely fuming and now I've got to try and get the money back from the idiots who don't know that WAP and INTERNET are the same thing. Why the hell are they measuring these differently, and how the hell are we supposed to know what's what, if it's called "Orange World Browsing"? IDIOTS!! |
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Oct 11 2006, 11:50
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#23
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 Did I say that out loud?  Group: News Team Posts: 4,530 Joined: 20th August 2003 From: Kent, England Member No.: 13,469 Device(s): Kaiser, Touch |
I think Orange count on people not understanding the tariffs
AFAICT the "unlimited browsing" is unlimited browsing of the Orange WAP pages off peak. TBH I'm not certain, and I don't know anyone who is. T-Mobile. £7.50 for 1Gb of proper-honest-to-goodness-internet-access Can't beat it |
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Oct 11 2006, 11:55
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#24
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Addict Group: Posters Posts: 551 Joined: 21st July 2003 From: Nottingham Member No.: 10,516 Device(s): M3100 |
QUOTE(chucky.egg @ Oct 11 2006, 12:50)  I think Orange count on people not understanding the tariffs AFAICT the "unlimited browsing" is unlimited browsing of the Orange WAP pages off peak. TBH I'm not certain, and I don't know anyone who is. T-Mobile. £7.50 for 1Gb of proper-honest-to-goodness-internet-access Can't beat it Nope, check Markcouk's post in "orange unlimited browsing" - his bill is clean as a whistle. This is just some sort of madness... Suffice to say it's just more time wasted and no doubt they will find some way of screwing the money out of me. |
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Oct 11 2006, 12:02
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#25
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 Addict Group: Posters Posts: 681 Joined: 30th August 2006 From: Kent - Garden of England Member No.: 204,153 Device(s): MDA Vario II, MDA Compact IV |
QUOTE(chucky.egg @ Oct 11 2006, 12:50) I think Orange count on people not understanding the tariffs AFAICT the "unlimited browsing" is unlimited browsing of the Orange WAP pages off peak. TBH I'm not certain, and I don't know anyone who is. T-Mobile. £7.50 for 1Gb of proper-honest-to-goodness-internet-access Can't beat it The unlimited browsing with the current Panther plan is certainly off-peak only - as to what other offers/plans they've had I haven't a clue and I'm not sure they do... -------------------- Richard
----------------------------------------------------------------------------------- Previous phone - Nokia 6630, Previous Mobile Windows Device - IBM z50 ! |
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Oct 11 2006, 12:07
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#26
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Newbie  Group: Posters Posts: 9 Joined: 10th October 2006 Member No.: 209,608 Device(s): SPV M3100 |
guys, here's a link to Orange price guides, which should highlight how various charges are made. Hope this answers some of your questions
http://www1.orange.co.uk/service_plans/pay...ice_guides.html |
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Oct 11 2006, 12:07
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#27
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 Moderator - Boing! Group: Admin Team Posts: 8,587 Joined: 12th December 2002 From: Guildford, UK Member No.: 993 Device(s): HTC TyTN II |
I'd have to echo the above.
- CS taking hours (no exaggeration) to answer, and being badly trained. I asked for the World Cup Unlimited bundle over the summer which the CSR assured me had been applied when i asked. Next bill - no sign of ANY changed. - Unlimited data plan. Personally i think the devices and plans are pretty good atm. The reason i'll leave Orange at my next upgrade will be the lack of a reasonably priced unlimited data plan. -------------------- This months MoDaCo WinMo Week device: the MWg Zinc II! Ask your questions HERE and download the show here! 2.25GB of backup storage online for free with Mozy! - https://mozy.com/?ref=VQ664H |
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Oct 11 2006, 12:10
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#28
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Moderator - Boing! Group: Admin Team Posts: 8,587 Joined: 12th December 2002 From: Guildford, UK Member No.: 993 Device(s): HTC TyTN II |
Also NikLP - The WAP usage is if you used the old-style dialup access. This IS still possible on any WM handset. Are you using the phone that came with your contract and with an Orange ROM? I've had similar issues in the past with non-Orange devices defaulting to WAP access, its still paid per min afaik!
-------------------- This months MoDaCo WinMo Week device: the MWg Zinc II! Ask your questions HERE and download the show here! 2.25GB of backup storage online for free with Mozy! - https://mozy.com/?ref=VQ664H |
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Oct 11 2006, 12:33
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#29
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 Peanut Brain Group: MoDaCo Plus Posts: 6,343 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 8Gb. Athena, C600 |
QUOTE(NikLP @ Oct 11 2006, 12:41) I've got a bloody complaint alright, having just received my first bill since getting the """""unlimited""""" bandwidth installed on my contract. I'll assume despite the slightly fuzzy image that its impact will be no less dramatic. I'm absolutely fuming and now I've got to try and get the money back from the idiots who don't know that WAP and INTERNET are the same thing. Why the hell are they measuring these differently, and how the hell are we supposed to know what's what, if it's called "Orange World Browsing"? IDIOTS!! The way I understand OWU is that it is unlimited EXCEPT when a black cat is within 20 yards of you OR the wind is blowing from the South East except on Thursdays when it's the North West. I could be wrong..... -------------------- He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.
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Oct 11 2006, 12:43
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#30
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Addict Group: Posters Posts: 551 Joined: 21st July 2003 From: Nottingham Member No.: 10,516 Device(s): M3100 |
QUOTE(Confucious @ Oct 11 2006, 13:33) The way I understand OWU is that it is unlimited EXCEPT when a black cat is within 20 yards of you OR the wind is blowing from the South East except on Thursdays when it's the North West. I could be wrong..... Yes, but it was a Blue Moon, and I was wearing the correct garters! To you foolish detractors above, go read the THIRTY PAGE thread on the matter HERE - more specifically (in relation to my previous comments above), this post. I have contacted Orange (Premier) and they THINK it was an error, but they're not sure. Either way the bill doesn't look right... but I will hopefully getting my money back. In light of the problems I've had, should I be disabling one of my connections? I've got Orange World containing 'Orange GPRS/WAP' and 'Orange Internet', but what's the difference? It's set up on auto pick. PM me if this is too off topic, thanks. This post has been edited by NikLP: Oct 11 2006, 12:51 |
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Oct 11 2006, 12:46
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#31
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 Diehard  Group: Posters Posts: 316 Joined: 2nd December 2002 From: Brighton Member No.: 454 |
This may not be constructive criticism, but I'm so glad I left Orange.
I was an O customer for 10 years. For the last 5 years, I was a big spender. Did O reward me? NOPE! People joining O on low end contracts were getting better deals than me. Furthermore, the customer service people were useless. I got all my Orange network information from the Modaco website. I would get a different answer from the CS people... no consistency whatsoever. And the data charges were criminal! I have now cut my phone bill from approximately £120 a month with O to £45 (inclusive of my Web-n-Walk) a month with T-mobile. It's so refreshing to get a good deal, surf on 3G without worrying about data charges and have a great phone that was competitively priced considering the cheap contract I took out with them. Mr Orange, you're going to have to do a lot more than just pick up on a few issues and "feed them back" to headquarters. O is a sinking ship that requires a complete about turn in marketing, product portfolio, pricing and people management. Abandon ship! |
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Oct 11 2006, 13:09
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#32
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Did I say that out loud? Group: News Team Posts: 4,530 Joined: 20th August 2003 From: Kent, England Member No.: 13,469 Device(s): Kaiser, Touch |
AFAIK "Orange Issues" is not the official replacement for "Mr Orange"
Please correct me if I'm wrong |
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Oct 11 2006, 13:44
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#33
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Addict Group: Posters Posts: 681 Joined: 30th August 2006 From: Kent - Garden of England Member No.: 204,153 Device(s): MDA Vario II, MDA Compact IV |
QUOTE(Orange Issues @ Oct 11 2006, 13:07) guys, here's a link to Orange price guides, which should highlight how various charges are made. Hope this answers some of your questions http://www1.orange.co.uk/service_plans/pay...ice_guides.html No mention of the Orange World Unlimited either in present or discontinued plans/services as far as I can see. -------------------- Richard
----------------------------------------------------------------------------------- Previous phone - Nokia 6630, Previous Mobile Windows Device - IBM z50 ! |
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Oct 11 2006, 13:48
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#34
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Addict Group: Posters Posts: 551 Joined: 21st July 2003 From: Nottingham Member No.: 10,516 Device(s): M3100 |
QUOTE(richard_d @ Oct 11 2006, 14:44) No mention of the Orange World Unlimited either in present or discontinued plans/services as far as I can see. Hell's Bells...! IT'S NOT ON ANY LISTS, that's why no-one has got the damn plan apart from a few! We lucky few... |
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