2 week cancellation period? |
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 Jun 19 2006, 11:59
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#1
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Newbie  Group: Posters Posts: 30 Joined: 15th December 2005 Member No.: 162,932 Device(s): SPV C550  |
I was just wondering, if I get a contract phone from T-mobile do I still get the initial 2 weeks in which I can decide if I want to take the phone back and cancel it? I know I could do it when I got a PAYG mobile from Orange so wondered if it applied With T-mobile on contract too.
If so would there be any costs or would they just accept the phone back? |
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Jun 19 2006, 12:07
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#2
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 Timelord  Group: Posters Posts: 1,597 Joined: 6th September 2003 From: Gallifrey Member No.: 15,319 |
QUOTE(whitster @ Jun 19 2006, 11:59)  I was just wondering, if I get a contract phone from T-mobile do I still get the initial 2 weeks in which I can decide if I want to take the phone back and cancel it? I know I could do it when I got a PAYG mobile from Orange so wondered if it applied With T-mobile on contract too. If so would there be any costs or would they just accept the phone back? Do you mean initially or on upgrade? Do not buy a contract in store, TMob offer no sort of money back guarantee if you do. If you buy online you have 7 days, as offered under distance selling regulations. I believe they do not offer any option of returning an upgraded handset either. |
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Jun 19 2006, 12:15
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#3
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Newbie Group: Posters Posts: 30 Joined: 15th December 2005 Member No.: 162,932 Device(s): SPV C550 |
QUOTE(dr who @ Jun 19 2006, 12:07) Do you mean initially or on upgrade? Do not buy a contract in store, TMob offer no sort of money back guarantee if you do. If you buy online you have 7 days, as offered under distance selling regulations. I believe they do not offer any option of returning an upgraded handset either. Well I was going to buy it instore. So youre saying there isnt a "two week cooling off period" (which is what I think i've heard it called) if I buy it instore? |
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Jun 19 2006, 12:25
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#4
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Hardcore Group: Posters Posts: 1,369 Joined: 10th May 2004 Member No.: 42,906 Device(s): E200 2xC500 SP5m Vario |
nope there isnt unfortunately, you get 7 days I believe in store
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Jun 19 2006, 12:29
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#5
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 iSpork  Group: MoDaCo Plus Posts: 537 Joined: 15th February 2005 From: Staffs Member No.: 110,894 Device(s): SE K800, MDA Pro |
If that is indeed the case, then that's a dear shame.
Orange offer a 14 day money-back promise on all new connections (except NT3 transfers, MNP and Upgrades). Seems Orange have the best moneyback policy around (tho you're more likely to use it with orange!) --------------------   |
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Jun 19 2006, 12:39
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#6
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Newbie Group: Posters Posts: 30 Joined: 15th December 2005 Member No.: 162,932 Device(s): SPV C550 |
QUOTE(sporkguy @ Jun 19 2006, 12:29) If that is indeed the case, then that's a dear shame. Orange offer a 14 day money-back promise on all new connections (except NT3 transfers, MNP and Upgrades). Seems Orange have the best moneyback policy around (tho you're more likely to use it with orange!) Yea, thats why I wondered if it was something the whole industry had to abide to or just something Orange was doing. Right then. Well whats the stance on getting a phone on contract and then swapping the phone to something else half way through the contract but keeping all the terms of the contract. So basically same sim card and monthly price but changing the phone. Is that possible? |
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Jun 19 2006, 12:41
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#7
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Timelord Group: Posters Posts: 1,597 Joined: 6th September 2003 From: Gallifrey Member No.: 15,319 |
QUOTE(whitster @ Jun 19 2006, 12:15) Well I was going to buy it instore. So youre saying there isnt a "two week cooling off period" (which is what I think i've heard it called) if I buy it instore? I am going by the problems had by our very own Amo, see here http://www.mobiholics.com/Canand39t-get-3G...Phone-t317.html |
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Jun 19 2006, 12:45
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#8
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Timelord Group: Posters Posts: 1,597 Joined: 6th September 2003 From: Gallifrey Member No.: 15,319 |
QUOTE(whitster @ Jun 19 2006, 12:39) Yea, thats why I wondered if it was something the whole industry had to abide to or just something Orange was doing. Right then. Well whats the stance on getting a phone on contract and then swapping the phone to something else half way through the contract but keeping all the terms of the contract. So basically same sim card and monthly price but changing the phone. Is that possible? Nothing to stop you buying a SIM free handset at any time, but obviously they cost a LOT. The handset you get with your contract is massively discounted. No operator will provide you with a subsidised handset without renewing your contract. Time was I could get Orange to do that for me every 9 months.............. Personally I am planning to get a data device from TMob in the next few months, then unlock my current phone so I can use it with TMob (currently Orange). I will then swap the SIM if I want to take the phone out with me, to a club or a festival for instance. |
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Jun 19 2006, 15:12
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#9
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Newbie Group: Posters Posts: 30 Joined: 15th December 2005 Member No.: 162,932 Device(s): SPV C550 |
Another question but theres no point creating another topic...
Would you say it was worth taking out insurance? I only ask because in the 6 or 7 years that i've had mobile phones i've yet to have one stolen or break down on me as I take very good care of them. It would be ?7.99 a month. If there's no insurance and the phone did conk out after the warrantary had expired would they charge me full price for a new phone if it needed to be replaced? |
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Jun 19 2006, 15:58
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#10
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Timelord Group: Posters Posts: 1,597 Joined: 6th September 2003 From: Gallifrey Member No.: 15,319 |
QUOTE(whitster @ Jun 19 2006, 15:12) Another question but theres no point creating another topic... Would you say it was worth taking out insurance? I only ask because in the 6 or 7 years that i've had mobile phones i've yet to have one stolen or break down on me as I take very good care of them. It would be ?7.99 a month. If there's no insurance and the phone did conk out after the warrantary had expired would they charge me full price for a new phone if it needed to be replaced? I think phone insurance is probably worth it, but then I have been through about 7 handsets in the last two years! Might depend on the phone and manufacturer but it would be a bit annoying to have an 18 month contract and a 12 month warranty - if the phone develops a fault outside the warranty period then you would have to pay the full replacement cost of the phone. If you are indeed very careful, and don't believe that you will ever drop your phone or have it stolen then you might want to wait to insure it until the warranty has expired. Time was insurance was great, pay ?5 a month and if there was a problem of any sort you got a new handset, at least on Orange. Now its all different, they all charge an 'admin fee', or as I prefer an 'excess' when they replace the phone. TMobs insurance is expensive at ?8 a month and they charge hideous fees, ?30 for the first claim, ?60 for the second and ?90 after that. If your phone was just a standard phone and not a fancy topend model or data device it may well not be worth insurance. If you phone, unsubsidised, costs around the ?400 mark it probably is. |
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Jun 19 2006, 16:29
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#11
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Newbie Group: Posters Posts: 30 Joined: 15th December 2005 Member No.: 162,932 Device(s): SPV C550 |
Right, thanks for that.
But are you saying its possible to take out the insurance after the 12 months warrantary has expired? I thought I wouldnt be able to do that. If so then it's what I probably will do. |
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Jun 20 2006, 08:40
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#12
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Timelord Group: Posters Posts: 1,597 Joined: 6th September 2003 From: Gallifrey Member No.: 15,319 |
QUOTE(whitster @ Jun 19 2006, 16:29) But are you saying its possible to take out the insurance after the 12 months warrantary has expired? I thought I wouldnt be able to do that. If so then it's what I probably will do. To be honest I have no idea, but I would be surprised if they didn't give you the opportunity to give them money. The warranty doesn't really replace the insurance, as it gives no cover for loss, theft, damage, etc, etc only for hardware failures. So I would guess you can add it whenever you feel the need - they might get a bit sniffy if you then claimed on the insurance the next day I suppose, so there may be a minimum period before you can claim. |
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Jun 20 2006, 09:03
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#13
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iSpork Group: MoDaCo Plus Posts: 537 Joined: 15th February 2005 From: Staffs Member No.: 110,894 Device(s): SE K800, MDA Pro |
with orange, for example, you can take what we used to call 'emergency care' in the event you smashed your device and needed an urgent replacement. this would cost 30quid for non-spv handsets and tied you into a 12 month insurance term from that date onwards.
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Jun 20 2006, 14:59
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#14
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Diehard  Group: Posters Posts: 385 Joined: 31st March 2005 From: Surrey, UK Member No.: 120,987 Device(s): MDA Vario III + MDA Vario |
You'll probably find you're already covered under household insurance. Whilst it might have a ?50 excess and cost you a little in higher premiums later, you're saving at least ?60 (?5 x 12) per year.
I've never broken a phone in the 10 years I've owned one. If I'd taken out separate insurance, I'd have paid at least ?600 over that time... |
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Jun 20 2006, 16:25
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#15
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 Peanut Brain Group: MoDaCo Plus Posts: 6,343 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 8Gb. Athena, C600 |
I lost my phone (on a drunken night out) and claimed off my household insu=rance for the price quoted by O for a new replacement handseyt (?300) plus the cost of a new memory card.
I then went back to O who told me that I could get it for (IIRC) ?100 if I tok out their ins for the rest of my contract (3 months) at ?5 / month. By which time I already had the cheque from my household ins and it seemes a shame to send it back.... -------------------- He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.
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