New bigger FlexT bundles (for existing customers too!) |
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 Jul 20 2008, 20:34
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#41
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Regular  Group: Posters Posts: 62 Joined: 15th February 2004 Member No.: 32,500 Device(s): S730  |
QUOTE(Confucious @ Jul 17 2008, 10:14)  @Shad - maybe you and I are the only two randomly selected customers? No, I got the notification as well. Nice to be one of the Special Few.  QUOTE(shadamehr @ Jul 16 2008, 10:45) 1) You can stay on your 'old' package as long as you like, even when upgrading handsets, on completion of contract dates. As long as any add-ons, bolt ons, and such that you may, over time, add to your account, don't make it impossible for them to keep you on the old package. But if things are much the same when you come to upgrade, and you want to stay as you are, and just take out a new handset, this should be fine. Make sure you enforce this upon them at the time however - that you do not want ANY change to your existing package etc. That gives you scope for complaint and action if they cock anything up. I agree with everything you say, but would add that T-Mo also offer loyalty discounts if you are willing to extend your old contract without taking a new handset. I did this last year and now have £5 discount on top of my original Half Price Line Rental offer! I used the discount to pay for WnW plus (I am still on the original 40MB/month WnW basic tariff), so I get 200 mins + 3GB data for just £16.38 a month. I've been through the usual CS misinformation process when I've called them but lately, emails via the form on the My T-Mobile page (i.e. not by regular email) have always got through to someone that understands and can sort out the problem. The last couple of times these have also been followed up by 'customer care' calls from Germany to make sure I am happy. |
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Jul 21 2008, 06:33
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#42
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 Peanut Brain  Group: MoDaCo Plus Posts: 6,134 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): Athena, Qtek 8500 |
I got £15 loyalty discount (although it shows as £10 + £5) and was pleased to find it comes off after my 25% discount, not before. I pay £20.62 for Flext35 and W'n'W Plus
Not had any problems with CS myself - guess I'm just lucky! -------------------- He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.
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Jul 22 2008, 11:18
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#43
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TyTNic !  Group: News Team Posts: 790 Joined: 26th November 2007 From: Right Here, Right Now! Member No.: 326,361 Device(s): T-Mobile MDA Vario III |
QUOTE(Confucious @ Jul 14 2008, 07:47) I was told that they could not give W'n'W Plus on the new allowance so I did not upgrade. Did you lose any other discounts or 'just' the 25%? Yup, they told me exactly the same. Although I'm kinda tempted to downgrade to WnW, save the fiver, and put it towards a Three Mobile broadband dongle. -------------------- --
My Toys: TyTNic T-Mobile MDA Vario III - 8GB SD HC - Dutty's Diamond Rom V1.0 wEEEbeastie Asus EEE PC 4GB Black 702 - Pimped with 2GB RAM, 16GB SD HC Class 6, Bluetooth. O-SeXy Advent 4211 - 2GB Ram - 250GB HDD - Running OSX Leopard like a dream! Doris She has bewbs! (Not her real name tho!) |
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Jul 27 2008, 17:51
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#44
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 'That' Avatar Guy Group: Posters Posts: 1,428 Joined: 23rd November 2003 From: Gateshead, UK Member No.: 21,885 Device(s): Nokia N82, Nokia E51, Vario 2 |
QUOTE I was told that they could not give W'n'W Plus on the new allowance so I did not upgrade. Did you lose any other discounts or 'just' the 25%? QUOTE Yup, they told me exactly the same. Although I'm kinda tempted to downgrade to WnW, save the fiver, and put it towards a Three Mobile broadband dongle. Sounds like a loads of RUBBISH to me. Because if you visit the T-Mobile site...
But you CAN easily now take out a Flext Bundles of the new higher allowance level, BUT now including CHARGEABLE voicemail (I wish Paul would add that to his first post in this thread still!). And then you can add, as a bundle or bolt on, any flavour of WnW you wish. So absolutely ZERO reason, existing users cannot have the magic button pressed to change them over to the newer higher allowance level Flext plan, AND keeping the same extra flavour of WnW Plus or Max they already have. Just remember, doing so will affect any loyalty bonuses you have, AND will now mean chargeable voicemail on the newer Flext plans. -------------------- Phonography: GA628 >(Nokias)3110 >5110 >3210 >6210 >7110 >8210(x2) >8310(x2) >6310i >7210(x3) >7650 >5100(x2) >7250(x2) >6100 >7250i >Blackberry 6230 >Orange E200 SPV >Nokia N-Gage(x2) >Blackberry 7230 >O2 XDA2 (on Orange) >Nokia 6230(x3) >C500 SPV (on O2) >6230i >S.E. K750i (briefly) >Samsung D500 >Nokia 6680 >Nokia 6100 >Nokia 3510i >i-mate SP5 x2 (yes two) >Additional Nokia 6230i >Samsung D600 >T-Mobile MDA Vario >T-Mobile MDA Pro >Nokia 6280 (x2) Vodafone >Nokia 6280 T-Mobile >Nokia 6280 (O2) >Nokia 6233 (O2) > S.E. K800i (T-Mobile) >Nokia N73 (O2) (x2) >Nokia 6233 (O2) (second) >Nokia 6233 (Orange) >T-Mobile MDA Vario 2 >Nokia N80 >Nokia 6300 >S.E. K810i >Nokia 6120c >Nokia N95 (x2) >Nokia E51 (x2) >Nokia N82 (x2) >Nokia E90 Communicator |
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Jul 27 2008, 20:09
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#45
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Peanut Brain Group: MoDaCo Plus Posts: 6,134 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): Athena, Qtek 8500 |
For me, as I never get anywhere near my limit but do, occasionally use voicemail, it still makes sense to stay on my existing plan.
But, yet again, more useful info - thanks Shad. -------------------- He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.
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