Available for a limited time only - £10 off a £20 spend at eXpansys! For more details visit this topic!

Please Log In or Register - it's FREE!

 
 Reply to this topicStart new topic
 3 customer service make Orange look excellent
awarner (MVP)
post Oct 1 2008, 18:59
Post #1


Staff Team Leader
Group Icon

Group: Admin Team
Posts: 17,229
Joined: 24th November 2002
From: Southampton
Member No.: 53

Device(s): C550 I know its old
I have tried to access my 3 account for hours now and have finally given up.
Initially I entered my password incorrectly and had the usual account disabled wait a shot while before logging in again.
I have done this countless times and keep speaking to the wonderful Indian help desk (sarcasm) and still can not access my account.
Online they say I need to contract by phone 333 and then 333 say I need to access my account online which obviously I can not.
After god knows how many attempts logging in and chatting to online help I have finally given up.

All I wanted was to add one month of data to my account, is that asking too much?

So while 3 looks good for 1GB data for £5 the service makes it unusable when you have a problem.
Just glad I never moved my main number over to them.


--------------------
3 mobile where the words "customer" and "service" only exists in the dictionary

Smartphone and PocketPC History
SPV, E100, E200, C500, C550, C600 (MoDaCo Edition), MPX200, MPX220, MIO8380, Voq Pro, Lobster 700, JasJar, Vario

New and updated Smartphone History

Life's too fast can I get off and walk for a bit?
I used to be top poster.......
Go to the top of the page
 
+Quote Post
Dr Who
post Oct 1 2008, 19:31
Post #2


Timelord
Group Icon

Group: Posters
Posts: 1,606
Joined: 6th September 2003
From: Gallifrey
Member No.: 15,319
Phone staff don't seem to have a scooby about their products, services or structure. My friend almost topped himself trying to get a PAYG data SIM working.
Go to the top of the page
 
+Quote Post
awarner (MVP)
post Oct 1 2008, 20:13
Post #3


Staff Team Leader
Group Icon

Group: Admin Team
Posts: 17,229
Joined: 24th November 2002
From: Southampton
Member No.: 53

Device(s): C550 I know its old
Ok after the online support insisting I have to give CS a call again I do.

Now these monkeys say that I can not log onto my 3 account from my pc because I have a transmitter issue in my area affecting the 3 service. They could not understand that a landline connection is different to a mobile.

Now for the best bit, they claim they can not access my account because of the alleged transmitter fault even though the online assistant could. Since when has someone's account been kept on their handset???

DON'T USE 3 I've never known CS as bad, and I thought BT was bad.


--------------------
3 mobile where the words "customer" and "service" only exists in the dictionary

Smartphone and PocketPC History
SPV, E100, E200, C500, C550, C600 (MoDaCo Edition), MPX200, MPX220, MIO8380, Voq Pro, Lobster 700, JasJar, Vario

New and updated Smartphone History

Life's too fast can I get off and walk for a bit?
I used to be top poster.......
Go to the top of the page
 
+Quote Post
Dr Who
post Oct 1 2008, 21:02
Post #4


Timelord
Group Icon

Group: Posters
Posts: 1,606
Joined: 6th September 2003
From: Gallifrey
Member No.: 15,319
I HAVE spoken to a very knowledgeable staff member in store, however. Although my friend encountered some clueless in-store support. They insisted the vodafone brand 3G modem I had would not work with their PAYG data SIM (it does) - the problem would most likely seem to have related to the fact he only had GPRS where he was and it didn't work under GPRS only 3G (which they didn't tell him).
Go to the top of the page
 
+Quote Post
« Next Oldest · 3 · Next Newest »
 

Reply to this topicStart new topic

Collapse

Similar Topics

  Topic Replies Topic Starter Views Last Action
No new votes Poll: Who's left Orange for T-Mobile?
They should know why by now, but do they know how many?
 189 chucky.egg 21,017 4th January 2009 - 13:42
Last post by: Monolithix
No New Posts Debranding Orange D600
"Done it myself, recommend it to the brave!"
 2 sporkguy 1,879 19th October 2008 - 12:37
Last post by: DaX-Mobile
No new Orange World Browsing - unlimited data
 21 andyfitter 6,059 3rd December 2008 - 16:20
Last post by: old bill
No New Posts Orange Data, FUP, Limits
 2 IKWeb 1,140 27th October 2008 - 12:42
Last post by: Mark
No new Recommendations for decent (i.e. cheap) non-PC VoIP service
Skype et al no good for hostile PC user
 26 Dark Horse 2,097 13th December 2008 - 11:27
Last post by: Dark Horse
No New Posts Orange leave early and keep my number?
 2 whos-rog 449 1st December 2008 - 16:26
Last post by: deadphill

1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 
Display Mode: Standard · Switch to: Linear+ · Switch to: Outline

Track this topic · Email this topic · Print this topic · Subscribe to this forum

RSS hit counter Lo-Fi Version Time is now: 9th January 2009 - 05:55

Please visit our 'Plus Partners' - these companies support MoDaCo through 'MoDaCo Plus' - Click Here for more details!

ActiveKitten | Aiko Solutions | Ateksoft | Binaryfish | Conduits | DeveloperOne | eSoft Interactive | FTouchSL | Inesoft | Lingvosoft |

monocube | Mykesoft | OmegaOne | Omnisoft | Opera Software | Resco | SBSH | Slipstream Solutions | SPB Software House |

Splashdata | Sprite Software | Syncdata | Teksoft | VITO | WalkingHotSpot | WebIS | z4soft

Would your company like to become a 'Plus Partner'? Click Here to contact us!


MoDaCo and Mobiholics are part of the MoDaCo.network, © Paul O'Brien 2002-2007. MoDaCo is managed by Upsolv, LLC.

Our Friends - CoolSmartphone - Smartphone Thoughts - MSMobileNews - MSMobiles - DSL Developments - Brodit Specialists - PDAhut. MoDaCo uses IntelliTxt technology.