T-Mobile no longer offers upgrades? |
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 Oct 5 2008, 07:49
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#1
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 |_-_-_-_-_-_-_|  Group: Moderator Team Posts: 1,807 Joined: 31st December 2004 From: Near Norwich, UK Member No.: 104,092 Device(s): T-Mobile MDA Vario III  |
Was in another forum, where I came across this post:
"Called T-mobile about my upgrade which is due in 2 weeks and since the 1st October they no-longer do upgrades. They now only do downgrades for existing customers." I didn't know about this... anyone know if this is true? -------------------- - Tony Sutton
- My Ford Focus ST170 car - Using MDA Vario III with 6GB MicroSD card - Got Phone, GPS and WiFi together? Sign up & Make Money with Navizon! |
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Oct 5 2008, 08:27
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#2
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Regular  Group: News Team Posts: 59 Joined: 23rd May 2005 From: Telford Member No.: 131,028 Device(s): Tytn 2 !!! |
No thats not true at all, Imagine all the customers they'd lose aswell. Thats very strange they would say that but I know in a T-mobile retail store that I work in I alone have done 9 upgrades since the 1st so they definetly haven't stopped doing them. Maybe call in to a local store instead?
Damian -------------------- Check out my photo's at Damiantmc.weebly.com. It's still a work in progress but it should get bigger soon
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Oct 5 2008, 08:41
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#3
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|_-_-_-_-_-_-_| Group: Moderator Team Posts: 1,807 Joined: 31st December 2004 From: Near Norwich, UK Member No.: 104,092 Device(s): T-Mobile MDA Vario III |
Thanks, that's good to know. I guess he has been misinformed.
-------------------- - Tony Sutton
- My Ford Focus ST170 car - Using MDA Vario III with 6GB MicroSD card - Got Phone, GPS and WiFi together? Sign up & Make Money with Navizon! |
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Oct 5 2008, 09:30
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#4
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 Staff Team Leader Group: Admin Team Posts: 17,178 Joined: 24th November 2002 From: Southampton Member No.: 53 Device(s): C550 and JasJar |
Presumably this is regarding handsets? Who in their right mind would want to downgrade a handset? I can understand cutting back call plans but handsets? that would just be stupid unless they were completely technophobic.
-------------------- 3 mobile where the words "customer" and "service" only exists in the dictionary
Smartphone and PocketPC History SPV, E100, E200, C500, C550, C600 (MoDaCo Edition), MPX200, MPX220, MIO8380, Voq Pro, Lobster 700, JasJar, Vario  New and updated Smartphone History Life's too fast can I get off and walk for a bit? I used to be top poster....... |
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Oct 7 2008, 10:05
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#5
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 I started out with nothing and I still have most of it left!  Group: Posters Posts: 801 Joined: 16th December 2003 From: Oxford, UK Member No.: 24,871 Device(s): Iphone (1st Gen) |
This may be a reference to the fact that on upgrade, people dont tend to get as good a deal on the handset as they would if they were a new customer. In fact, unless you are on a higher tariff, or are particularly good at dealing with the network and haggling, then you may find that the only handsets free on an upgrade are those that are either lower in spec or older than the phone you have currently! Could be considered a downgrade I would say! The latest and most highly specced phones are rarely free on upgrade unless you spend a lot of money with the network.
-------------------- Phone-ography:
Current: Apple Iphone (1st Gen) Pwned & on Orange! Past: HTC TyTn II, HTC Touch, Nokia N95, Motorola Z8, Qtek 8500, T-Mobile MDA Vario, SonyEricsson W900i, SPV C550, SonyEricsson K750i, Nokia 9300, I-Mate Jam, C500, Moto V600, SonyEricsson P900, P800, Treo 600, SPV e200, Nokia 1100, Nokia 6230, SonyEricsson K700i, T610, Nokia 7650, SonyEricsson T68, T29, Moto T250, Nokia 8310, Samsung A100, SPV Classic, Moto V50, Nokia 7110, Vodafone EuroTel Stress is when you wake up screaming and then realise you havent fallen asleep yet! |
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Oct 7 2008, 11:52
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#6
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|_-_-_-_-_-_-_| Group: Moderator Team Posts: 1,807 Joined: 31st December 2004 From: Near Norwich, UK Member No.: 104,092 Device(s): T-Mobile MDA Vario III |
I am on the lowest Flext package (Flext 25) with T-Mobile and I have always been offer a great deal on mobile phones (i.e. the MDA Vario III was offered to me at £49.99)
A month or two back, they cold called me and offered me a free phone of my choice if I switch to Flext 30 package. I think I'll wait until my contract expires then find out what they are going to offer me. 
-------------------- - Tony Sutton
- My Ford Focus ST170 car - Using MDA Vario III with 6GB MicroSD card - Got Phone, GPS and WiFi together? Sign up & Make Money with Navizon! |
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Oct 7 2008, 12:00
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#7
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 Peanut Brain Group: MoDaCo Plus Posts: 6,343 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 8Gb. Athena, C600 |
Cold calling is unlikely to be from T-Mobile. More likely from a reseller and I wouldn't trust them as far as I could throw them!
-------------------- He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.
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Oct 7 2008, 19:39
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#8
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|_-_-_-_-_-_-_| Group: Moderator Team Posts: 1,807 Joined: 31st December 2004 From: Near Norwich, UK Member No.: 104,092 Device(s): T-Mobile MDA Vario III |
I did check and it was confirmed that it came from T-Mobile.
-------------------- - Tony Sutton
- My Ford Focus ST170 car - Using MDA Vario III with 6GB MicroSD card - Got Phone, GPS and WiFi together? Sign up & Make Money with Navizon! |
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Oct 7 2008, 19:42
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#9
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Peanut Brain Group: MoDaCo Plus Posts: 6,343 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 8Gb. Athena, C600 |
Very surprising! But good for you. I didn't think they called you until your contract had expired - how long have you got to run?
-------------------- He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.
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Oct 7 2008, 19:50
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#10
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|_-_-_-_-_-_-_| Group: Moderator Team Posts: 1,807 Joined: 31st December 2004 From: Near Norwich, UK Member No.: 104,092 Device(s): T-Mobile MDA Vario III |
About 7 months left or so (am on 18 months contract)
-------------------- - Tony Sutton
- My Ford Focus ST170 car - Using MDA Vario III with 6GB MicroSD card - Got Phone, GPS and WiFi together? Sign up & Make Money with Navizon! |
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Oct 7 2008, 19:55
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#11
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Peanut Brain Group: MoDaCo Plus Posts: 6,343 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 8Gb. Athena, C600 |
Very strange they contacted you with so long to go! Mine runs out in April, as I'm getting my iPhone tomorrow I shouldn't need a new phone, I wonder if they can better the deal I'm on!
-------------------- He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.
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Oct 7 2008, 19:59
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#12
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|_-_-_-_-_-_-_| Group: Moderator Team Posts: 1,807 Joined: 31st December 2004 From: Near Norwich, UK Member No.: 104,092 Device(s): T-Mobile MDA Vario III |
Could it be that I have been with T-Mobile for a long time? I think it's coming up to 4 years or so.
Either way, I'm happy anyway. 
-------------------- - Tony Sutton
- My Ford Focus ST170 car - Using MDA Vario III with 6GB MicroSD card - Got Phone, GPS and WiFi together? Sign up & Make Money with Navizon! |
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Oct 7 2008, 20:25
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#13
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Peanut Brain Group: MoDaCo Plus Posts: 6,343 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 8Gb. Athena, C600 |
Glad you're happy - I'm very happy with the price I got when my last contract ran out and I didn't want an upgrade.
Still very happy with T-Mob
-------------------- He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.
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Oct 8 2008, 17:20
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#14
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Newbie  Group: Posters Posts: 1 Joined: 8th October 2008 Member No.: 435,307 Device(s): iPhone & MDA Compact 4 |
I also heard this report from a couple of friends that advised me about upgrade values being drastically reduced from October the 1st. I upgraded on October the 6th and can confirm that I got a very good upgrade offer. A free MDA Compact 4 on Flext 35. I have always paid half price for my line rental as I receive an employee discount from a family member that was previously employed at T-Mobile and applied the discount at the time of my connection. My call spend is very low and very rarely if ever go above my free allowance and in general, those with employee discount on their line rental usually do not get as good a deal as those who play the full amount for line rental.
Also on another note, I could be wrong as far as I am ware T=Mobile generaly do not cold call to offer an upgrade. This is usually a third party company trying to muscle in and get you to upgrade through them. I have had cold calls offering me upgrade deals as I approached my upgrade date and the callers often claimed to be from T-Mobile but when I further questioned them on being from T-Mobile they either hung up or failed answer my questions. If the callers are officially from T-Mobile simply ask them to put a note on your account of any offer of upgrade and then call upgrades via 150 on your mobile and check if the offer is showing on your notes. Another funny thing is when I use to work for Orange a while back and had a company phone and received cold calls from advisors claiming to be from Orange offering a “FREE UPGRADE”, when I advised them I was an Orange employee and I don’t receive a bill for this phone and it’s not on a personal contract they generally stuttered apologised and quickly hung up! This post has been edited by Abu Tech: Oct 8 2008, 17:22 |
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Oct 11 2008, 20:39
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#15
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Newbie Group: Posters Posts: 3 Joined: 10th September 2003 Member No.: 15,813 |
Just had the same experience. I am on Flext25 with a 25% discount, contract now up. Rang T-mobile, was told "due to a change in terms and conditions" they are not offering upgrades. This may change in a few months but no promises. The rep suggested it may be because I was on a low tariff.
It seems if you are not paying them enough they won't upgrade you, but will offer to move you to a new contract. I have been offered a further discount of £5 per month for the next few months. I have 2 contracts with t-mobile- this is not the best way way to retain customers! |
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