Orange World Browsing - unlimited data |
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 Mar 13 2008, 16:13
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#1
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Newbie  Group: Posters Posts: 36 Joined: 29th August 2006 Member No.: 204,065 Device(s): M3100  |
About 18 months ago, I was one of the lucky few to be offered the £8 per month truly unlimited data offer.
According to my online account details, this bundle was to expire on the 11th, Tuesday. I am also out of contract by a month or so. I normally use around 150MB of data a month, and spend around £60 per month. On the 10th, I phoned up regarding the OWU bundle and if it could be renewed/extended, and if it could, I'd like to renew my contract/upgrade my phone. I was assured by customer services that it wouldn't be a problem, and I renewed my contract, and was offered an upgrade phone. I accepted this only on the grounds that the OWB unlimited package could be renewed. I was assured it had been. on the 11th, I called again, knowing how these things often go, to make sure the OWB package had been renewed. Initially she said it hadn't and tried to extend it but couldn't. She promised to call back. A few minutes later she called and said it had been extended OK with no expiry date. I logged into my account today, to see that OWB is gone, to be replaced by a monthly 30MB bundle, which is completely inadequate for my needs. I have basically been lied to, andhave now taken on a new contract under false pretenses. I confirmed with the CS operator that I only wanted to renew my contract if OWB could be renewed, and if not I would leave. Has anybody else managed to get there OWB unlimited bundle extended? If they have messed it up and it really isn't available, I am hoping that the 7 day distance selling rules apply and I can still tell them where to stick it. Andy. This post has been edited by andyfitter: Mar 13 2008, 17:29 |
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Mar 13 2008, 16:32
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#2
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 Hardcore  Group: MoDaCo Ad Free Posts: 2,731 Joined: 4th November 2003 From: London Member No.: 20,052 Device(s): HTC Diamond |
I cant help other than to say I am watching with interest as mine is due up on June 2nd.
-------------------- HTC Diamond running Dutty's V1.6 rom.
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Mar 13 2008, 17:22
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#3
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Enthusiast  Group: MoDaCo Ad Free Posts: 269 Joined: 11th January 2006 From: North Essex Member No.: 167,028 Device(s): Orange TyTNII |
QUOTE(andyfitter @ Mar 13 2008, 16:13)  Has anybody else managed to get there OWB unlimited bundle extended? I did eventually get mine extended when it ran out in November time. I had to go through the Orange executive Office to get it done. Had to do the same thing last year in order to get my M3100 upgrade approved. I hate to say it - but it might depend on your spend or length of service (mine is something like £100 and eight years!) This post has been edited by mwright: Mar 13 2008, 17:23 -------------------- |
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Mar 13 2008, 19:26
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#4
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 Diehard  Group: MoDaCo Ad Free Posts: 438 Joined: 1st June 2004 From: Ipswich, UK Member No.: 45,194 Device(s): v1605, qtek 8500. |
the bundle appears on my bill ok but I don't see it anywhere on my online account so am not sure when mine expires. considering there was only a small window of opportunity to get it I figured we'd all be around a similar time, but I have June in my head as my expiration date also...
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Mar 13 2008, 20:31
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#5
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Newbie Group: Posters Posts: 12 Joined: 13th March 2008 From: wales Member No.: 367,133 Device(s): SPV M3100 - Kaiser |
I have just taken an upgrade to the Kaiser from the M3100 through Orange, I also have the unlimited bundle and have been told that it will continue, I now await the arrival with reservations! Although my mobthly LR has been dropped by £5, and extra 200 mins Anynet/time added too. I use loads of Data, and this was the only option for me, if I don't get it, YES, the 7 day distance selling laws do apply, and I already have the address for return should it NOT be what I want! HOPE IT IS though.
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Mar 14 2008, 14:09
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#6
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Newbie Group: Posters Posts: 36 Joined: 29th August 2006 Member No.: 204,065 Device(s): M3100 |
QUOTE(repsolblade @ Mar 13 2008, 20:31) I have just taken an upgrade to the Kaiser from the M3100 through Orange, I also have the unlimited bundle and have been told that it will continue, I now await the arrival with reservations! Although my mobthly LR has been dropped by £5, and extra 200 mins Anynet/time added too. I use loads of Data, and this was the only option for me, if I don't get it, YES, the 7 day distance selling laws do apply, and I already have the address for return should it NOT be what I want! HOPE IT IS though. Best they seem to be able to offer me is one of the new panther tariffs that include 250MB, at £5 less than listed price. They are resolutely saying that there is no way to extend the OWB package, even though two CS reps told me it already had been extended. Looks like I might be off... TMob or Three I reckon, as they seem to be the only ones offering sensible data deals. |
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Mar 14 2008, 14:41
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#7
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Enthusiast Group: Posters Posts: 261 Joined: 22nd August 2006 From: UK Member No.: 202,990 Device(s): O2 XDA Stellar, SPV M3100 |
QUOTE(andyfitter @ Mar 14 2008, 14:09) Best they seem to be able to offer me is one of the new panther tariffs that include 250MB, at £5 less than listed price. They are resolutely saying that there is no way to extend the OWB package, even though two CS reps told me it already had been extended. I was repeatedly told that mine could not be extended. Hence I am now with o2.Looks like I might be off... TMob or Three I reckon, as they seem to be the only ones offering sensible data deals. -------------------- ----------------------------------
O2 XDA Stellar - Custom Rom cooked using Mbarvians Kaiserchef and Mbarvians Solace 1.05 as a base. Orange M3100 (Now just there to satisfy my need to flash ROMs....) |
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Mar 14 2008, 16:19
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#8
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Diehard Group: MoDaCo Ad Free Posts: 438 Joined: 1st June 2004 From: Ipswich, UK Member No.: 45,194 Device(s): v1605, qtek 8500. |
QUOTE(crazyc @ Mar 14 2008, 14:41) I was repeatedly told that mine could not be extended. Hence I am now with o2. do O2 have an unlimited bundle? -------------------- - spacerace -
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Mar 14 2008, 19:36
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#9
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Enthusiast Group: Posters Posts: 261 Joined: 22nd August 2006 From: UK Member No.: 202,990 Device(s): O2 XDA Stellar, SPV M3100 |
QUOTE(spacerace @ Mar 14 2008, 16:19) do O2 have an unlimited bundle? Yes. the FUP was removed a few months ago I believe. They have an excessive use policy that does not have a stated limit - I think as long as you are not tethering etc it is unlimited. (Internet use on your phone only.....) -------------------- ----------------------------------
O2 XDA Stellar - Custom Rom cooked using Mbarvians Kaiserchef and Mbarvians Solace 1.05 as a base. Orange M3100 (Now just there to satisfy my need to flash ROMs....) |
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Mar 16 2008, 20:28
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#10
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 Regular  Group: Posters Posts: 147 Joined: 23rd December 2002 Member No.: 1,366 |
I didn't know the the OWU data allowance would expire! I had it for 18 months without issue. Just ported to O2 with their 600 minutes, 1000 texts, and unlimited data bolt-on for £35.
For some reason I was under the impression Orange's 3G coverage is superior to O2's. So not wanting to take a risk, before porting my number, I took out a contract with O2 to test the network. To my surprise over a 6 day period, O2's 3G was superior to that of Orange in EVERY area I checked. So I returned the phone under the distance selling rule, and ported over my Orange number. Now I'm a happy bunny with my Orbit 2. |
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Mar 16 2008, 22:09
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#11
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Newbie Group: Posters Posts: 23 Joined: 25th December 2005 Member No.: 164,204 Device(s): sda music |
QUOTE(Zahid @ Mar 16 2008, 20:28) I didn't know the the OWU data allowance would expire! I had it for 18 months without issue. Just ported to O2 with their 600 minutes, 1000 texts, and unlimited data bolt-on for £35. For some reason I was under the impression Orange's 3G coverage is superior to O2's. So not wanting to take a risk, before porting my number, I took out a contract with O2 to test the network. To my surprise over a 6 day period, O2's 3G was superior to that of Orange in EVERY area I checked. So I returned the phone under the distance selling rule, and ported over my Orange number. Now I'm a happy bunny with my Orbit 2. Hi I have two questions. How much is Oranges add-on data package, I can't find anything about it on the site. Second question is how much of Oranges 2G network was upgraded to EDGE? Basically I'm torn between Three and Orange. I travel by train from Bristol to London and find my T-Mo link has no signal for almost all of the way. Thank you. |
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Mar 16 2008, 22:21
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#12
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Hardcore Group: MoDaCo Ad Free Posts: 2,731 Joined: 4th November 2003 From: London Member No.: 20,052 Device(s): HTC Diamond |
QUOTE(estocks @ Mar 16 2008, 22:09) Hi I have two questions. How much is Oranges add-on data package, I can't find anything about it on the site. Second question is how much of Oranges 2G network was upgraded to EDGE? Basically I'm torn between Three and Orange. I travel by train from Bristol to London and find my T-Mo link has no signal for almost all of the way. Thank you. Orange are upgrading their 3G to H slowly but surely and the places where they dont have H planned for sometime will have E as a minimum - apparently. I find that I get 3g pretty much everywhere so the E/G issue is moot for me. I get rubbish signal on the train to Manchester from London (with O). They do have details of their data packages on their site but they are the rubbish 30 mb ones or the evening and weekend ones. -------------------- HTC Diamond running Dutty's V1.6 rom.
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Mar 16 2008, 23:56
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#13
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 Hardcore Group: Posters Posts: 1,714 Joined: 29th November 2005 From: Guildford Member No.: 160,616 Device(s): 8gb Kaiser |
Yes the data packages are a bit rubbish. I'm on the £5 evening weekend package which seems to suit me fine. I usually spend about £1.50 on odd peak data but they have the Capped charge which means I can't go over £1.50.
--------------------  *DROOLING ON A TOUCH DUAL* |
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Apr 5 2008, 16:08
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#14
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Regular Group: Posters Posts: 54 Joined: 23rd October 2004 Member No.: 61,766 |
I see that Orange are now offering a 250mb data package for new customers or renewing customers on the Panther plan. My girlfriend just got it! I tried to get it added but was told it's not available. Grr!
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May 14 2008, 16:44
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#15
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Hardcore |