I was lucky, I got W'n'W when it first came out and got the 25% discount for the life of my contract.

Then when my original 18Months ended I got a phone call offering me a further £15/month off. I was surprised when I got the contract to find I'd signed up for another 18 Months as I was sure he had said 12 months on the phone, but as i was now paying less than £21/month for Flext35 and W'n'W Plus I thought I could live with that for 18 months.

That was just over a year ago.

Imagine my surprise, nay shock, nay HORROR when I got my bill through this month and found my £15 discount had gone.

Thinking about it, I had nothing in writing to say the discount was for the full 18 months, I thought he'd said 12 months for the contract, maybe I was wrong and he'd said the discount was only for 12 months but the contract was 18 months? That would be consistent with what had happened but was not what I understood I'd signed up for.

So I fired off an email to T-Mob saying that I understood the discount was for the length of the contract and could they please re-instate it.

I fully expected a reply which could have been summed up in two word, the second one being 'Off'

This is the reply I got:


I went from being really annoyed to being as pleased as I usually am when dealing with T-Mob very quickly

I love T-Mob

So then thats great, but your attempts to hide your name went in vein Neil!!!!

Cheers

Phill