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 Sherweb certificate problem!, "not from a trusted authority" - cant sync, wiped
chucky.egg
post Jan 8 2010, 11:33
Post #1


Did I say that out loud?
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For some reason my Hero won't sync with my Sherweb Exchange account this morning.

I get this message:

Security Warning
There are problems with the security certificate for this site
This certificate is not from a trusted authority
[Continue] [View] [Cancel]

View shows the certificate is issued by Entrust Certification Authority - L1B, and expires on 25/05/2011
Continue just brings up the same message repeatedly.


It's wiped my email Inbox, my contacts and my calendar! Not a happy bunny!
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chucky.egg
post Jan 8 2010, 11:43
Post #2


Did I say that out loud?
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Re-entered my password and re-sync'd and it seems fine now.
Not very reassuring to think that might calendar, contacts and email might be wiped at any time.

I'll log a call with Sherweb and will let you know in the summer what their response is!
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chucky.egg
post Jan 8 2010, 11:55
Post #3


Did I say that out loud?
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Device(s): Hero MCR2.6
Twitter: @chucky_egg
QUOTE
Hello Sir,

The Android phone are still not fully supported, so far only Blackberry, Windows Mobile phone and Iphone have been fully tested so a few error may happen with other type of phone even if the service work with them.

But I can assure you the security certificate we use is completely effective on our server.

Antoine Desrosiers
Technical Support | SherWeb | 1.888.567.6610 Ext. 2600 | ++33 (0)1 72 81 35 97 |www.sherweb.com

My working hours
Monday to Thursday: From 22:00 hours until 8:00am (EST)

For any comments or concerns
feedback@sherweb.com | 1.888.567.6610 ext 2600



Something of a non-answer, but somehow I suspect it's the best I'm going to get
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Paul
post Jan 8 2010, 14:14
Post #4


It's My Party
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Indeed, bit vague! blink.gif

P


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