Now the good news... |
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 May 18 2006, 12:57
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#1
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 Mobiholics Staff  Group: Moderator Team Posts: 2,121 Joined: 31st December 2004 From: Near Norwich, UK Member No.: 104,092 Device(s): HTC HD2 Twitter: @mobiholics  |
Following my rant with Orange's poor customer services, the missus called T-Mobile today to give them the PAC code so I cna move my Orange number over to T Mobile.
As soon as she explained that I am deaf, the guy on the phone said that one of the Disablity Team will call us. She hung up the phone and the phone rang! Picked up the phone, was greeted by the nice person called Tina. She asked for the PAC code, the details, etc and she said she will text me to ask my name, adress, date of birth and password so I can communicate with them via text message and password to prove who I am. Replied the text message with the details and it's all sorted. PAC code will happen in 5 working days. How good was this? Orange doesn't even do that! Good one, T-Mobile. Thank you. -------------------- - Tony Sutton
- My Ford Focus ST170 car - Got Phone, GPS and WiFi together? Sign up & Make Money with Navizon! Check out Mobiholics.com - Mobiholics is the place to go for all non Windows Mobile related mobile talk - discussing networks, non WinMo devices etc. As part of the MoDaCo.network, your existing MoDaCo login automagically works over there too! |
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May 18 2006, 13:07
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#2
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 iSpork  Group: MoDaCo Plus Posts: 552 Joined: 15th February 2005 From: Lichfield Member No.: 110,894 Device(s): HTC Desire Twitter: @nickbrickett |
Another home goal for Orange - so that makes the score what.. 6-nil to Tmobile?
 I've also had a great experience with T today, and I hope it continues. It warms the cockles of my heart to hear they have a Disability Team - something I think every large company should have. Bravo T-Mobile. |
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May 18 2006, 13:08
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#3
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 Peanut Brain Group: MoDaCo Plus Posts: 6,522 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 3G Unlocked,RedSn0wed Twitter: @Confuciousmobil |
Yet another way T are better than O.
Glad to hear it (sorry, pun not intended). How have O gone from being so good to being so bad in such a short period of time? -------------------- He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.
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May 18 2006, 14:45
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#4
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 Timelord Group: Posters Posts: 1,714 Joined: 6th September 2003 From: Gallifrey Member No.: 15,319 |
QUOTE(confucious @ May 18 2006, 13:08)  Yet another way T are better than O. Glad to hear it (sorry, pun not intended). How have O gone from being so good to being so bad in such a short period of time? Buyout and management by Orange France perhaps? |
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May 18 2006, 14:51
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#5
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Peanut Brain Group: MoDaCo Plus Posts: 6,522 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 3G Unlocked,RedSn0wed Twitter: @Confuciousmobil |
'management'? - or lack of....
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May 18 2006, 15:04
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#6
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 Lurking  Group: Members Posts: 51 Joined: 14th January 2003 From: Bolton Member No.: 1,913 Device(s): MDA Pro Lobster 700TV |
Personally I think it's the french getting revenge for agincourt.
--------------------  My Phonography |
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May 18 2006, 15:27
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#7
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Timelord Group: Posters Posts: 1,714 Joined: 6th September 2003 From: Gallifrey Member No.: 15,319 |
Great business model they are working to - alienate and annoy all your best customers by introducing poor customer service and having such criminally expensive data products that they all leave, leaving only people on ?20 a month tariffs. Well thought out.
Still by having only people like my mum the life cycle of their phone is, like, 5 years, they don't use all their minutes therefore freeing up masts and they don't need to have staff for things like upgrades and the like. Its all making sense now. Fools. |
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May 18 2006, 15:44
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#8
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Peanut Brain Group: MoDaCo Plus Posts: 6,522 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 3G Unlocked,RedSn0wed Twitter: @Confuciousmobil |
I have 2 contracts still with O - one on ?20/month 3000 texts which my g/f's daughter uses to text away to her hearts content and another which i'm paying about ?15/month for 200 mins which I'm not using at all....
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May 18 2006, 20:48
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#9
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Hardcore Group: Posters Posts: 1,389 Joined: 10th May 2004 Member No.: 42,906 Device(s): E200 2xC500 SP5m Vario |
that really is a truely good "heart warming" story/news about t-mobile doing that - most companies dont bother.
good stuff!!! T-mob are wondering why the hell their sales have gone up rapidly in a short period of time lol -------------------- http://www.spapps.co.uk
Visit the Spapps UK Forums!!! Spapps UK Forums [new] Spapps UK Forums alternative link ^^^ CLICK ME ^^^ Current Projects: DAR~ling update tba* WMP Remote** (need new ideas!!) TV Remote codenamed meetu (postponed) mini PC Controller codenamed mawk |
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May 18 2006, 21:27
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#10
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 Staff Team Leader Group: Admin Team Posts: 18,022 Favorited Topics: 1 Joined: 24th November 2002 From: Southampton Member No.: 53 Device(s): Omnia2 Finally a new toy :) Twitter: @ashwarner |
That's what makes a good company hearing stories like this, let's hope they keep this up
 -------------------- TV Ambassador Blog visit my Live Space
Twitter me @ashwarner Windows mobile specialist 2009. Windows Mobile Small business retail specialist 2009  New and updated Smartphone History |
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May 19 2006, 06:51
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#11
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 The artist formerly known as Peekie Group: Posters Posts: 1,884 Joined: 26th October 2003 Member No.: 19,316 Device(s): HTC Magic / Iphone 3gs Twitter: @thumper_konijn |
Its just a shame that its not all t-mobiles do that , here our t-mobile is bad , customer service is null , maybe they should visit the uk to learn how its done, in holland orange have the best service , its amazing how one company can be good in one country and bad in another
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May 19 2006, 08:27
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#12
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Peanut Brain Group: MoDaCo Plus Posts: 6,522 Joined: 10th September 2004 From: Surrey, England Member No.: 56,072 Device(s): iPhone 3G Unlocked,RedSn0wed Twitter: @Confuciousmobil |
QUOTE(peekie @ May 19 2006, 07:51) Its just a shame that its not all t-mobiles do that , here our t-mobile is bad , customer service is null , maybe they should visit the uk to learn how its done, in holland orange have the best service , its amazing how one company can be good in one country and bad in another Peekie - Orange used to be great in the UK too - until France Telecom took them over. Do FT own Orange in Holland? |
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May 19 2006, 09:37
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#13
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The artist formerly known as Peekie Group: Posters Posts: 1,884 Joined: 26th October 2003 Member No.: 19,316 Device(s): HTC Magic / Iphone 3gs Twitter: @thumper_konijn |
Yes France Telecom do own orange here , its the same as the uk , same with wanadoo becoming orange as well , we just are lucky that the customer services are good , maybe that will change like in the uk ( i hope not )
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May 19 2006, 12:11
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#14
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 Enthusiast  Group: Posters Posts: 269 Joined: 5th July 2003 From: North Wales Member No.: 9,444 Device(s): Palm Treo 750v |
QUOTE(peekie @ May 19 2006, 09:37) Yes France Telecom do own orange here , its the same as the uk , same with wanadoo becoming orange as well , we just are lucky that the customer services are good , maybe that will change like in the uk ( i hope not ) Don't say we haven't warned you -------------------- |
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May 19 2006, 14:07
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#15
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 Hardcore Group: Posters Posts: 1,085 Joined: 20th March 2004 From: Gloucestershire, UK Member No.: 37,012 Device(s): HTC Touch HD; MSI'd 4211 |
As always, blame the French and their delightful business model! Well done T-Mobile
-------------------- MDA Vario II, WM6, SanDisk 2Gb micro-SD, Motorola HS810 BT headset, and chuffed to little mint balls!!!
"What happens to a politician if you give him Viagra? He gets taller" - Jesse Duke, Hazzard County  |
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May 19 2006, 14:19
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#16
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 Diehard  Group: Posters Posts: 409 Joined: 31st January 2005 From: Birmingham Member No.: 107,696 Device(s): T-Mobile G1 |
Wow!
I only really left Orange for T-Mobile because of their stupid decision not to release the MDA Vario (as it's known on T-Mob). I was a little reluctant to move, mainly because I'd been with orange for sooo many years and never really had any problems. Looks like I jumped ship just in time, coz that ship is going down! And looks like T-Mob are going strong! -------------------- Anthony Chaffey
Ballyhoo Commerce Phone History: Philips Savvy (C12) - Nokia 3210 - Nokia 3310 - Samsung A300e - SPV E100 - SPV E200 - SPV C500 - MDA Vario - MDA Vario III  |
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May 19 2006, 20:30
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#17
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The artist formerly known as Peekie Group: Posters Posts: 1,884 Joined: 26th October 2003 Member No.: 19,316 Device(s): HTC Magic / Iphone 3gs Twitter: @thumper_konijn |
well you lot may have not got the m3000 but here in holland orange dropped the m5000 , but to give orange uk a plus point they do help in the modaco meets something t-mobile dont give a hoot about , so orange uk cant be all bad
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May 20 2006, 11:40
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#18
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 Premier Security Group: Posters Posts: 84 Joined: 8th May 2003 From: Catford Member No.: 5,794 Device(s): SPV C500 / MDA Pro |
QUOTE(peekie @ May 19 2006, 21:30) well you lot may have not got the m3000 but here in holland orange dropped the m5000 , but to give orange uk a plus point they do help in the modaco meets something t-mobile dont give a hoot about , so orange uk cant be all bad They probably won't any more once they've read all the comments about themselves on these forums! he he--------------------  |
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May 22 2006, 20:10
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#19
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Mobiholics Staff Group: Moderator Team Posts: 2,121 Joined: 31st December 2004 From: Near Norwich, UK Member No.: 104,092 Device(s): HTC HD2 Twitter: @mobiholics |
Following with the 'good' customer services of T-Mobile, I sent a text message to them today, asking a question and they replied with the answer in 5 minutes!
How good is that? |
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May 22 2006, 20:28
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#20
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 It's My Party Group: Admin Team Posts: 27,507 Favorited Topics: 102 Joined: 6th November 2002 From: Norwich, UK Member No.: 1 Device(s): Touch HD / G1 Twitter: @paulobrien |
Everyone should be able to text customer services
P -------------------- If you'd like to support MoDaCo, please consider signing up for a MoDaCo Ad Free or a MoDaCo Plus account - now accepting Google Checkout! New to MoDaCo Plus: Free LastPass Premium upgrade!
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