Best they seem to be able to offer me is one of the new panther tariffs that include 250MB, at £5 less than listed price. They are resolutely saying that there is no way to extend the OWB package, even though two CS reps told me it already had been extended.

Looks like I might be off... TMob or Three I reckon, as they seem to be the only ones offering sensible data deals.

About 18 months ago, I was one of the lucky few to be offered the £8 per month truly unlimited data offer.

According to my online account details, this bundle was to expire on the 11th, Tuesday. I am also out of contract by a month or so. I normally use around 150MB of data a month, and spend around £60 per month.

On the 10th, I phoned up regarding the OWU bundle and if it could be renewed/extended, and if it could, I'd like to renew my contract/upgrade my phone.

I was assured by customer services that it wouldn't be a problem, and I renewed my contract, and was offered an upgrade phone. I accepted this only on the grounds that the OWB unlimited package could be renewed. I was assured it had been.

on the 11th, I called again, knowing how these things often go, to make sure the OWB package had been renewed. Initially she said it hadn't and tried to extend it but couldn't. She promised to call back. A few minutes later she called and said it had been extended OK with no expiry date.

I logged into my account today, to see that OWB is gone, to be replaced by a monthly 30MB bundle, which is completely inadequate for my needs. I have basically been lied to, andhave now taken on a new contract under false pretenses. I confirmed with the CS operator that I only wanted to renew my contract if OWB could be renewed, and if not I would leave.

Has anybody else managed to get there OWB unlimited bundle extended?

If they have messed it up and it really isn't available, I am hoping that the 7 day distance selling rules apply and I can still tell them where to stick it.

Andy.

Ever tried wikipedia?

http://en.wikipedia.org/wiki/Symbian

I deleted my Orange WAP APN entirely as bizarrely, you can't properly access the Orange World Portal through it - if you don't use 'Orange Internet' it says it doesn't recognise you.

It now looks like if you route traffic through the Orange WAP APN you don't get billed, even if traffic is external, but if you go through Orange Internet, you do, but in some strange unaccounted for way.

Makes very little sense I must say.

Just had my first full bill with OWU and it makes little sense too. Here are the selected hilights...


Orange World Browsing : Unlimited browsing
Megabytes available at beginning of period 1000.0000
Inclusive megabytes used 100.5347
Service Plan megabytes next period 1000.0000
Megabytes available next period 1000.0000

....

data charges
Originating network Place called Call class Megabytes Cost
Orange Orange WAP Data 0.1253 0.000
Orange Orange Internet Data 105.7019 3.300

This seems to say I've used 100 or 105 MB, depending upon which part you believe. I just spoke to premier CS and their explanation was:

"OWU is only for browsing the Orange World portal site, and that explains the 100.5437 MB. I also managed to use 105.7019MB off portal, connected to the internet, and I was billed £3.30 for that". when she realised how cheap that was she said I should keep quiet....

None of this makes any sense whatsoever, and I'm now living in fear that my next bill will be somerthing ridiculous.

Why didn't I go to T-Mobile when I had the chance!